CONSUMER RIGHTS

As a professional, Audrey Zatopek strives to be the best therapist that she can be through the perpetual pursuit of knowledge, seeking consultation as needed, and inviting feedback for improvement from colleagues, supervisees, students, and clients. 

However, should you have any questions, concerns, feedback, constructive criticism, or complaints for Audrey Zatopek at Mental Health Institute, PLLC, please bring them to her first by phone, email, secure client portal messaging, or a Contact form, and you will be contacted as soon as possible to address your concern(s). Please also know that you are always welcome to reach out about the topics listed above using those communication methods listed.  ◡̈

While most issues between a therapist and a client receiving therapeutic services can be addressed directly, some situations might require an escalated response. In compliance with requirements of the State of Texas, information is provided below to assist consumers interested in lodging a formal complaint against a licensed mental health professional in Texas. 

Going into effect on September 1, 2025, House Bill 4224 (89th Regular Session) requires via the Texas Health and Safety Code § 181.105 (2025) that licensees prominently post these rights on their website and at any facility. As required by the above-mentioned bill, this page serves to inform those consumers of services provided by licensee Audrey Zatopek at Mental Health Institute, PLLC of their rights to request healthcare records, to contact the Texas Behavioral Health Executive Council (BHEC), and to file a consumer complaint. 

 As a consumer of mental health care services from Audrey Zatopek at Mental Health Institute, PLLC, you have the right to request a copy of your mental health care records. To request your records, please submit a written request to Audrey Zatopek at Mental Health Institute, PLLC. Requests may be made via email or secure client portal. Records will be provided in accordance with Texas law and applicable privacy regulations. When making a request, please provide your full name, date of birth, contact information, and specify the records being requested. If you have questions about accessing your records, please reach out for assistance. 

As requested above, please bring any complaints you have to Audrey Zatopek first by phone, email, secure client portal messaging, or a Contact form, and you will be contacted as soon as possible to address your concern(s). Should you believe that a formal complaint is warranted for her or another licensed mental health professional in Texas, as a consumer you may contact the Texas Behavioral Health Executive Council (BHEC), Texas Health and Human Services (HHS), and Texas Office of the Attorney General as is applicable. Instructions for how to file such complaints are provided below. 

The Texas BHEC is an oversight authority that regulates licensed mental health professionals in Texas; this entity investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and school psychologists.  By comparison, the Texas HHS is similarly an oversight authority that enacts these same duties but for chemical dependency counselors and sex offender treatment providers. 

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. Although not every complaint against or dispute with a licensee involves professional misconduct, the Texas BHEC and Texas HHS may be contacted to file a complaint as is indicated. You may also contact these entities if you have questions about licensure or professional standards.

To inquire about the licensure or professional standards of and/or to make a consumer complaint about a Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), or Licensed Psychologist (LP), Licensed Psychologist Associate (LPA), or School Psychologist (SP) in Texas, contact:
 

Texas Behavioral Health Executive Council
George H. W. Bush State Office Building
1801 Congress Ave., Ste. 7.300

Austin, Texas 78701

Main Line (512) 305-7700

Investigations/Complaints 24-Hour, Toll-free System 1 (800) 821-3205

Texas Behavioral Health Executive Council Complaints Page

To inquire about the licensure or professional standards of and/or to make a consumer complaint about a Licensed Chemical Dependency Counselor (LCDC) or Licensed Sex Offender Treatment Provider (LSOTP) in Texas, contact: 

Texas Health and Human Services

Regulatory Services Division, Enforcement Unit

Mail Code 1866, P.O. Box 149347

Austin, Texas 78714-9347

Toll-free at (888) 973-0022 or (512) 834-6634

Professional.Licensing.Enforcement@hhsc.state.tx.us

Texas Health and Human Services Complaints Page

If you wish to file a consumer complaint regarding mental health services received or having been a victim fraudulent business practices in the State of Texas, you may do so through the Texas Office of the Attorney General; their website provides information about Consumer Rights, Consumer Protection, and instructions for how to File a Consumer Complaint online. 

Attorney General of Texas

P.O. Box 12548

Austin, TX 78711-2548

Consumer Protection Hotline (800) 621-0508

https://texasattorneygeneral.gov/

Before filing a complaint, it is important to do the following:

• Read about the types of complaints you can file and pick the complaint form that addresses your problem.
• Take a moment to prepare and have important information on hand.
• Learn what information you will need to include in your complaint.
• Know that under Texas law your complaint is open to the public.
• Remember that the Office of the Attorney General cannot give you legal advice.

If you have questions about the bill, please submit them via the Texas BHEC’s Contact Us webpage. This will help ensure your questions are directed to the correct staff so that you may receive a response in a timely manner.

This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025).